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Advanced Market Place SM7 Demo
sponsored by Hewlett-Packard Company
 | Software Demo: | Posted: 06 Nov 2008
| | Published: | 06 Nov 2008 | |
Summary: |
Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I...
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IT Briefing: Next-generation service provider platforms: What do service providers need?
sponsored by Alcatel-Lucent
 | Transcript: | Posted: 04 Nov 2008
| | Published: | 04 Nov 2008 | |
Summary: |
In this transcript from a SearchTelecom.com videocast, telecom expert Tom Nolle discusses what carriers need to embrace in order to save themselves from being marginalized due to drastically reduced "revenue per bit" pricing.
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Splunk for Windows™
sponsored by Splunk
| White Paper: | Posted: 23 Oct 2008
| | Published: | 23 Oct 2008 | |
Summary: |
Splunk for Windows, an application built on the Splunk IT Search platform, indexes all the data generated by Windows desktops, servers and applications including event logs, registry keys, performance metrics and application logs.
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Next-generation service provider platforms: What do service providers need? - Expert Webcast
sponsored by Alcatel-Lucent
 | Video: | Posted: 22 Oct 2008
| | Premiered: | 22 Oct 2008 | |
Summary: |
In this SearchTelecom.com videocast, telecom expert Tom Nolle discusses what carriers need to embrace in order to save themselves from being marginalized due to drastically reduced "revenue per bit" pricing.
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Metastorm Enterprise for Six Sigma
sponsored by Metastorm
| White Paper: | Posted: 08 Oct 2008
| | Published: | 08 Oct 2008 | |
Summary: |
This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives.
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Podcast - How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
 | Podcast: | Posted: 07 Oct 2008
| | Premiered: | 07 Oct 2008 | |
Summary: |
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
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ITIL, the IT Service Catalog, and Service Level Management
sponsored by newScale, Inc.
 | Webcast: | Posted: 07 Oct 2008
| | Premiered: | Available On Demand | | | Speaker: |
Rodrigo Flores, CTO and Founder
Char LaBounty, President and Founder
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Summary: |
This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
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ITIL Version 3 and the IT Service Catalog
sponsored by newScale, Inc.
| White Paper: | Posted: 07 Oct 2008
| | Published: | 07 Oct 2008 | |
Summary: |
A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
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The Service Catalogue and the CMDB
sponsored by newScale, Inc.
| White Paper: | Posted: 07 Oct 2008
| | Published: | 07 Oct 2008 | |
Summary: |
Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
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How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
| White Paper: | Posted: 07 Oct 2008
| | Published: | 07 Oct 2008 | |
Summary: |
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
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ROI with Proactive Network and Voice Management
sponsored by CA
| White Paper: | Posted: 02 Oct 2008
| | Published: | 02 Oct 2008 | |
Summary: |
In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level.
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N-central Express
sponsored by N-able Technologies
| Trial Software: | Posted: 25 Sep 2008
| | Published: | 25 Sep 2008 | |
Summary: |
Download this free software trial and see how N-central will drive operational efficiencies in your IT services business by automating manual tasks. Working remotely with N-central, you'll be able to service more customers, more effectively.
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The v-Available Initiative - Bridging the Gap between Virtualization and Availability
sponsored by Marathon Technologies
| Product Literature: | Posted: 10 Sep 2008
| | Published: | 10 Sep 2008 | |
Summary: |
Marathon Technologies Corp.’s v-AvailableTM initiative bridges the gap between virtualization and availability to remove first-generation barriers such as cost, complexity, and reliability.
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Incorporating SLA Requirements into Your Database Monitoring Plan
sponsored by Embarcadero Technologies, Inc.
| White Paper: | Posted: 04 Sep 2008
| | Published: | 04 Sep 2008 | |
Summary: |
Service Level Agreements transform IT departments from being reactive to being proactive. This paper discusses Embarcadero Performance Center, a best-of class database monitoring tool and describes how it can help your Database Administrator.
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E-Guide - IP Enables Service Creation
sponsored by Alcatel-Lucent
| Editorial Resource Guide: | Posted: 02 Sep 2008
| | Published: | 01 Sep 2008 | |
Summary: |
IP technologies, including Web 2.0 and the emerging interactivity of the Web, can be combined with service provider APIs and hosted features to create new revenues and new partnerships for network operators.
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SEE: Related Topics