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Using Real-Time Information to Improve Contact Center Performance
sponsored by Genesys
 | Podcast: | Posted: 05 May 2008
| | Premiered: | 05 May 2008, 09:00 EDT (13:00 GMT) | | | Speaker: |
Ken Landoline, Program Manager of Customer-Centric Strategies at Yankee Group
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Summary: |
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
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Securing Unified Communications
sponsored by Cisco Systems, Inc.
| Podcast: | Posted: 10 Mar 2008
| | Premiered: | 07 Mar 2008 | |
Summary: |
Discover how infrastructure, call management, applications and endpoints can work together to defend your voice and data traffic.
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Intelligent Call Handling - Optio Improves Customer Responsiveness
sponsored by Cisco Systems, Inc.
 | Webcast: | Posted: 22 Feb 2008
| | Premiered: | Available On Demand | |
Summary: |
Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.
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SEE: Related Topics