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Moving beyond the Queue - Focusing on the Real-Time Customer sponsored by Inova Solutions WHITE PAPER: In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. Posted: 20 May 2008 \| Published: 19 May 2008 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Management Software \| CRM \| Workforce

Dispelling Myths & Revealing Truths about Email Management with SharePoint sponsored by Colligo Networks Inc. WHITE PAPER: This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange. Posted: 18 May 2011 \| Published: 18 May 2011 TOPICS: Architectures \| Business Process Management \| Configuration Management \| Contact Management \| Contact Management Software \| Email Archiving \| Email Management \| Email Management Services \| Email Management Software \| SharePoint

Optimize SharePoint Storage to Cut Costs and Dramatically Improve Performance sponsored by Metalogix WHITE PAPER: This resource highlights the consequences rapid content growth is having on SharePoint storage and performance and highlights two strategies organizations can implement to overcome these challenges, including remote BLOB storage (RBS). Read on to gain practical methods that will help you dramatically reduce your SharePoint costs. Posted: 28 Jun 2013 \| Published: 28 Jun 2013 TOPICS: Contact Management \| Contact Management Software \| Document Management \| Document Management Software \| Storage Best Practices

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices sponsored by Oracle Corporation WHITE PAPER: This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. Posted: 02 Jun 2008 \| Published: 01 Mar 2008 TOPICS: Application Deployment \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service Best Practices \| Customer Support Software \| Oracle (Product) \| Reporting Software \| Sales Contact Management Software \| Sales Force Automation \| Sales Information Systems \| Vendor Selection

Contact Discovery Improves Performance of Direct Mail and Email Marketing sponsored by Harte Hanks WHITE PAPER: Access this brief case study to find out what solutions exist to ensure the information necessary for successful demand generation. Read on to see how you can pioneer successful lead management. Posted: 16 Dec 2014 \| Published: 16 Dec 2014 TOPICS: Sales \| Sales and Marketing Software \| Sales Contact Management Software \| Sales Information Systems \| Sales Representatives

Sales 2.0: Tap Into Social Media to Drive Enterprise Sales Results sponsored by InsideView WHITE PAPER: Read this paper to learn how Sales 2.0 technology helps sales identify the right opportunities at the right time and determine the right people to contact. Also learn how this unique approach enables sales and marketing collaboration to drive productivity and close more deals in this increasingly connected world. Posted: 26 Aug 2009 \| Published: 26 Aug 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Software \| Sales \| Sales and Marketing Software \| Sales Contact Management Software \| Sales Force Automation \| Sales Information Systems \| Social Networking

How to implement virtualization on a budget sponsored by HPE and Intel® WHITE PAPER: Access this exclusive resource to find out how the combination of HP's converged infrastructure and Red Hat's virtualization software create the perfect platform for consolidating your Linux systems. Posted: 05 Mar 2014 \| Published: 31 Dec 2013 TOPICS: Best Practices \| Data Center Consolidation \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Linux \| Linux Server Hardware \| Server Virtualization \| Server Virtualization Software \| Software

Veracode Secure Development Survey sponsored by Veracode, Inc. WHITE PAPER: Download this resource to see how your peers are responding to the biggest challenges to the current state of secure software development and its changing methodologies. Posted: 02 Feb 2018 \| Published: 02 Feb 2018 TOPICS: Application Security \| IT Management \| Security \| Software \| Software Development Life-Cycles \| Software Development Tools \| Software Testing

SaaS Takes Center Stage in 2014 sponsored by IBM WHITE PAPER: Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond in this informative infographic. Posted: 02 Oct 2014 \| Published: 29 Jul 2013 TOPICS: Cloud Computing \| Cloud Management \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services \| IT Spending \| Software \| Software as a Service

The good, the bad, and the ugly of cloud applications sponsored by Oracle Corporation WHITE PAPER: This comprehensive research study explores the good, the bad, and the ugly of cloud applications, and describes how midsize organizations are using the cloud. Posted: 28 Mar 2014 \| Published: 30 Sep 2013 TOPICS: Application Infrastructure \| Application Integration \| Applications Management \| Applications Management Software \| Applications Software \| Cloud Computing \| Cloud Management \| Cloud Security \| SaaS ERP \| SMBs \| Software as a Service