In September 2007, Oracle commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying Oracle Enterprise Content Management Suite. It provides companies with the ability to easily manage, reuse, and retain content across the organization and to streamline related business processes. This study illustrates the financial impact of moving from ad hoc electronic content management solution to a systematic approach of managing structured and unstructured content using Oracle Enterprise Content Management Suite.
In conducting in-depth interviews with the City of Ottawa and applying their experiences to
Forrester's Total Economic Impact (TEI) model, Forrester found that the government achieved significant benefits; some were easily measured for this ROI study, and others that were equally valuable but could not be quantified. Specifically, the benefits fall into the following categories: 1) reduced printing costs; 2) reduced cost to transfer, store, and retrieve physical files from off-site storage; 3) avoided future headcount needed to manage content; 4) increased output per worker in specific content-related processes; 5) easier compliance with information retention regulations; 6) improved citizen services; and 7) greater focus on streamlining and using repeatable business processes.
Although the City of Ottawa is early in the process of implementing some aspects of Oracle Enterprise Content Management Suite and has only just begun to realize all likely benefits, it was able to provide metrics to quantify components of the first four benefits. Forrester calculated that
Ottawa has an anticipated return on investment (ROI) of between 143% and 152% with Oracle Enterprise Content Management Suite.
This paper provides a more in-depth discussion of the following benefits realized by using Oracle Enterprise Content Management Suite:
1) Reduced printing costs
2) Reduced cost to transfer, store, and retrieve physical files from off-site storage
3) Avoided future headcount needed to manage content
4) Increased output per worker in specific content-related processes
5) Easier compliance with information retention regulations
6) Improved citizen services
7) Greater focus on streamlining and using repeatable business processes
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