PC Support Reports

A special issue celebrating 30 years of MicroScope
sponsored by MicroScope
EZINE: A special issue celebrating the 30th anniversary of MicroScope's launch back in 1982.
Posted: 07 Dec 2012 | Published: 10 Dec 2012

MicroScope

EDS Workplace Management Services and PCs with Intel vPro Technology
sponsored by Intel Corporation
WHITE PAPER: The evaluation showed that EDS could use a dedicated software application, or "virtual appliance," to update software applications, remediate PCs, and restore data for a user OS that had become inoperative.
Posted: 02 Oct 2006 | Published: 01 Oct 2006

Intel Corporation

PCs as Strategic Assets
sponsored by Dell, Inc. and Intel®
WHITE PAPER: In this paper you'll learn how managing PCs as strategic assets, streamlining processes, and buying more-capable PCs with built-in manageability that improve productivity and security, not only reduces TCO but also delivers measurable top-line benefits year after year.
Posted: 17 Aug 2010 | Published: 01 May 2009

Dell, Inc. and Intel®

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES
sponsored by NTR Global
WHITE PAPER: To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.
Posted: 11 Oct 2011 | Published: 12 Oct 2011

NTR Global

IDC - Supporting the Complex Data Center
sponsored by DellEMC and Intel®
WHITE PAPER: Learn the importance of support services in data center environments. Inside, you'll learn about the role of vendor-supplied support services, how to evaluate the support offerings and capabilities of each vendor,and more.
Posted: 12 Sep 2013 | Published: 30 Apr 2013

DellEMC and Intel®

What is Intel Core vPro Technology
sponsored by Intel
VIDEO: This short video examines a hardware-assisted approach to PC management. Find out more about this technique and how it can help you properly manage your desktop environment, regardless of system states.
Posted: 15 Jun 2012 | Premiered: 15 Jun 2012

Intel

Aberdeen Study: Laptop Lost or Stolen? Five Questions to Ask and Answer
sponsored by Intel
ANALYST REPORT: For every 100 laptop PCs companies issue, 15 will never be seen again, according to this research report sponsored partly by Intel. Five will be lost or stolen (one recovered) and 11 will simply vanish, leaving companies stuck for millions of dollars in compromised data alone.
Posted: 27 Apr 2010 | Published: 01 Feb 2010

Intel

Citrix VDI-in-a-Box for SMBs
sponsored by Citrix
VIDEO: This brief video introduces an innovative VDI deployment option: VDI-in-a-box. Discover how businesses of all sizes can leverage this solution to cost-effectively and easily deploy virtual desktops.
Posted: 22 Jun 2012 | Premiered: 20 Oct 2011

Citrix

Deployment Tool Analysis: Ghost, MDT, Snap Deploy, and SmartDeploy
sponsored by SmartDeploy
WEBCAST: Compare the following tools from Ghost, MDT, Snap Deploy and SmartDeploy that help businesses accelerate PC deployment and ease desktop support challenges. Find out how each performs in terms of simplifying and accelerating deployment of new computers, and gain an overview of the pros and cons of each solution.
Posted: 29 Mar 2012 | Premiered: Mar 28, 2012

SmartDeploy

BMW Takes Remote Control: Automating Enterprise Management with Intel Active Management Technology
sponsored by Intel Corporation
CASE STUDY: Evaluation tests from BMW revealed that by integrating Intel® Active Management Technology, BMW could significantly increase its remote management capabilities and further strengthen security.
Posted: 02 Oct 2006 | Published: 01 Oct 2006

Intel Corporation