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In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
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This resource highlights the consequences rapid content growth is having on SharePoint storage and performance and highlights two strategies organizations can implement to overcome these challenges, including remote BLOB storage (RBS). Read on to gain practical methods that will help you dramatically reduce your SharePoint costs.
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This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange.
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Read this paper to learn how Sales 2.0 technology helps sales identify the right opportunities at the right time and determine the right people to contact. Also learn how this unique approach enables sales and marketing collaboration to drive productivity and close more deals in this increasingly connected world.
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This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
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Access this brief case study to find out what solutions exist to ensure the information necessary for successful demand generation. Read on to see how you can pioneer successful lead management.
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This white paper introduces one company's portfolio of online services, including scalable and security-rich email, web conferencing, and social collaboration, that can help to improve employee responsiveness and effectiveness in support of social business.
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This in-depth white paper discusses Agile, and how it can be implemented on a large scale. Read on to find out what benefits one can expect from enterprise-wide Agile implementation, and what challenges await.
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This paper explores how leveraging data from disparate systems will give software testing teams the unique opportunity to become the hub of organizational quality. Uncover 5 best practices that will help expose critical issues, enable Agile development, create a more holistic view of the software development lifecycle, and more.
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This report dives deep into a study on SaaS and how it is helping companies gain competitive advantage as opposed to simply reducing costs.
