|
|
 |
|
ITIL, the IT Service Catalog, and Service Level Management
sponsored by newScale, Inc.
 | Webcast: | Posted: 07 Oct 2008
| | Premiered: | Available On Demand | | | Speaker: |
Rodrigo Flores, CTO and Founder
Char LaBounty, President and Founder
|
| |
Summary: |
This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
| 
|
 |
|
|
Prevent Garbage-In, Garbage-Out in Your CMDB. Real-World Best Practices from Maritz and HP - Vendor Webcast
sponsored by Hewlett-Packard Company
| Webcast: | Posted: 24 Sep 2008
| | Premiered: | Available On Demand | | | Speaker: |
Gerry Imhoff, Corporate Vice President and Director of Global Infrastructure Services, Maritz Inc
Mahesh Kumar, Product Marketing Director, HP Software
|
| |
Summary: |
CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
|
|
 |
|
|  |
|
SEE: Related Topics