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| Most Popular Help Desk Management Reports
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Solving the Password Management Paradox Defining the Problem and Reviewing the Four Best-Known Solutions
sponsored by RoboForm Enterprise
 | White Paper: | Posted: 18 Sep 2008
| | Published: | 18 Sep 2008 | |
Summary: |
This paper discusses the paradox of strong password policies, evaluates several possible solutions, and recommends a password management solution that is cost effective and easy to implement.
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Password Management Survey
sponsored by RoboForm Enterprise
| White Paper: | Posted: 18 Sep 2008
| | Published: | 18 Sep 2008 | |
Summary: |
This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.
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How to Calculate the ROI of Remote Support
sponsored by Citrix Online - GotoAssist
| White Paper: | Posted: 02 Jul 2008
| | Published: | 01 Jan 2007 | |
Summary: |
Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
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The Evolution of the IT Help Desk to the Service Desk - An Examination of Current and Future Trends
sponsored by CompuCom Systems, Inc.
| White Paper: | Posted: 29 Oct 2007
| | Published: | 01 Aug 2007 | |
Summary: |
Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
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Improve Your Business through Best Practice IT Management
sponsored by Kaseya
| White Paper: | Posted: 08 Oct 2007
| | Published: | 01 Sep 2007 | |
Summary: |
This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
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Automating and Optimizing Service Desk Performance
sponsored by Kaseya
| White Paper: | Posted: 08 Oct 2007
| | Published: | 01 Oct 2007 | |
Summary: |
The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
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IT Automation: Moving IT from Panic Mode to Managed Mode
sponsored by Kaseya
| White Paper: | Posted: 08 Oct 2007
| | Published: | 01 Sep 2007 | |
Summary: |
IT automation provides the means to maximize IT investments and align them with business objectives. Read this white paper to learn more about IT automation and why your clients must understand the need for this strategy and why it is being used today.
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Best Practices for Effective Desktop Management
sponsored by WebEx Communications, Inc.
| White Paper: | Posted: 31 May 2006
| | Published: | 01 Feb 2006 | |
Summary: |
Increased compliance needs, rise in security threats and the growing number of desktops and remote workers within organizations make it crucial to provide solid desktop management. Read this white paper for more on achieving efficient desktop management.
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The Truth About Outsourcing Help Desk
sponsored by ABS Associates, Inc.
| White Paper: | Posted: 19 May 2006
| | Published: | 01 May 2006 | |
Summary: |
There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...
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Help Desk Warning Signs: Is it Time to Consider Outsourcing?
sponsored by ABS Associates, Inc.
| White Paper: | Posted: 19 Sep 2005
| | Published: | 01 Sep 2005 | |
Summary: |
There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the...
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SEE: Related Topics