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Can your organization implement Hadoop clusters without being crippled by IT costs? This resource considers two major players offering structured analytics. Access now to see each of their cost-benefit results and discover the best choice for your business.
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This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
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As indirect costs rise and economic pressures increase, the need for profitability and cost management (PCM) also grows. Read this white paper to find out more about how PCM drives business performance by finding drivers of cost and profitability, empowering users with visibility and flexibility, and improving resource alignment.
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Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model.
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This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
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This guide explores the benefits of joint solutions featuring IBM's System x portfolio and VMware's vSphere with Operations Management. These two companies collaborated to develop solutions that address the individual needs and plans of organizations when it comes to cloud environments.
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This white paper introduces an innovative application performance management technology that could be very valuable to IT professionals who frequently troubleshoot performance issues across a Citrix server, saving time and taking the guesswork out of the analysis.
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Agile techniques and SOA principles are necessary elements to successfully delivering business software in this environment but by themselves they’re not sufficient. This report highlights key features of tools that you should consider if you’re interested in delivering IT capabilities that integrate people, processes and systems in flexible ways.
