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VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business.
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HP Insight Dynamics - VSE provides a single toolkit that helps in accelerating complex technology projects and simplifying daily operations.
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Converged services are being deployed extensively in enterprises to take advantage of the advances in IP-based voice, data and video service offerings.
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Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
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This white paper highlights the 5 major factors that affects call quality, and offers a solution for these issues to ensure a top quality call experience.
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In this buyer's checklist, we describe how the performance, scalability, and data protection capabilities of hypervisor-aware storage systems differ from older platforms, as well as explore the 5 categories of hypervisor-aware systems on the market today.
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In this white paper, you will discover an Oracle storage technology designed from the ground up to deliver business-critical, guaranteed quality of service consistent with the business value of the application and its data.
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In this document we explore five common networking challenges that enterprises face—network protection, guest user access, network visibility and monitoring, application access control, and identity-based Quality of Service (QoS)—and discuss how UAC can be used to address each
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This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources.
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The goal of this paper is to combine a deep knowledge of 802.11 protocols, quality of service (QoS) mechanisms and VoIP handsets with the feedback from IT professionals to identify potential problems and solutions when rolling out VoIP on a Wi-...